thanks for letting me know I'm not happy with the service at Deep Blue Sales in Delta I have brought my reel in 3 times and now I have to bring it in a fourth because they either couldn't get it done in time or they couldn't fix the problem.
My reel doesn't cast like it did when I bought it, there is a whining noise that occurs off and on and my drag is bent way out of shape but they tell me they can't find the problem and nothing is wrong with it. To top it all off last Friday I went to pick up my reel eventhough it STILL wasn't fixed and they left early.
I tried calling earlier in the day and all I got was an answering machine which said nothing about them leaving early. So I called up the "boss" Wayne and I had to argue with him for like a half hour on the phone before he would do something about it. I suggested that they replace the reel since they couldn't find out what was wrong with it and he just gave me the run around saying that a replacement must be authorized by Shimano. This guy is a real smooth talker.... he should become a politician.
At first all he was willing to do was call up Freds and pawn off the problem on them by asking them to give me a loaner reel. By this time it was like 6:00pm and I wouldn't of been able to make it there until the next day which would of made me miss the morning bite as I like to set out to the bar at about 4:00 am. Then he calls me back and says he keeps getting their recording but he wanted to keep trying to get through. So I further plead my case and argue some more and he finally suggests that he will call up one of the technicians who works for him to meet me at the shop so I can pick up my reel. So luckily I was able to go fishing all weekend. But now I have to take it back a fourth time to personally show Wayne w how my drag is bent out of shape so he can't tell me there is no problem with my reel this time. oh yeah and I forgot to mention that not only did they not fix it they did a shotty job of reassembling it. For one they didn't keep my line threaded through the eye so I had to take off all my line and then respool it at the bar and while I was fishing the side plate came loose and caused my clicker to jam so I had to take it off and fix it myself. You'd think they could at least tighten the screws properly and tape or tie off the line. They probably tightened the screws with there fingers instead of using a screwdriver or coin. Whew sorry bout the long post but what an ordeal.