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[dennyman]

The shop owner is the one with the final call on something like this. Could have been a tagging error by one of the employees, and so it would be the shop owner who makes the final call on whether or not the rod is sold at the price shown on the tag. However, what could have clouded the situation even more is,  if the rod had been rung through  the cash register and then someone such as the shop owner stepped in to try and stop the sale. I would  side with you then that you should get the rod at the lower price, especially if you were walking out of the store with rod in hand.

[DionJL]

To clarify guys, I'm not an idiot, I do know the "SUGGESTED RETAIL PRICE" of most of the tackle I buy, and have for the most part been happy dealing with this shop.If you want to insinuate that I may have changed price tags, when others say they saw it is ridiculous. Those rods are 5 feet from the front counter. I didn't make a big stink about it and I told the owner that he better change the price. BUT, if I had been a neophyte steelheader, with a law degree, how do you think this would have ended?

I in no way was trying to say you changed price tags. As i specified

I never question the customer either, because I can't be sure it was them or the last person who looked at the rods.

I'm just saying it happens and that may have been the situation in which you happened upon.

Also, regarding price differences due to the strength of the Canadian Dollar: The shop I currently work has been adjusting the prices of Sage rods and other American products to match US MSRP.

[BwiBwi]

BUT, if I had been a neophyte steelheader, with a law degree, how do you think this would have ended?

You can make a scene but there is no consumer law preventing them not to honour the price.  What you can do is report to consumer board and BBB.

[BladeKid]

Tough call....I would of most likely tried to get it for the price it showed but would have not gone overboard and made a big stink about it.

[CohoMan]

I work in retail and every once in awhile, mistakes can happen. If the difference is small enough, I would not argue with the customers over the difference. Let them have it and let them think they got a really good deal.  But if the difference is huge, it is really up to the manager/owner to come up with a reasonable price. Let say in a car dealership- if by accident, the "0" fell off a sign and a $40,000 car becomes $4000, do you honestly think that the dealership will sell the car for $4,000??

I think its human nature to want to take advantage of a situation like this because it gives them the "David VS Goliath" feelings.

http://www.competitionbureau.gc.ca/epic/site/cb-bc.nsf/en/00522e.html#false


Scanner price accuracy

There is no federal legislation governing the question of price scanning accuracy per se. However, some types of price representations that result in overcharges to consumers may be examined under the Competition Act. In addition, it should be noted that the Bureau has endorsed the Scanner Price Accuracy Voluntary Code, which provides participating retailers of four major associations with a mechanism to provide redress to consumers when there is a scanner error. When the scanned price of an item without a price tag is higher than the shelf price, or any other displayed price, the customer is entitled to receive the item free when it is worth less than $10, or receive a $10 reduction for more expensive items. The Bureau regards scanner price accuracy as an important element of maintaining consumer confidence.

[Steelhead King]

Sage rod retail for $259.. better stock up guys..LOL.  But here is the thing, if that product is not paid for or in a process of paying, the clark notices the wrong pricing, they still serve the right 100% not to offer the tagged price. Its up to them to deal with that situation, manger override, store owner, etc.   You have no right as a consumer to froce the clerk or the store to offer that mistake. 

[Sam Salmon]

What would I have done?

Asked for the rod @ the price as marked.

I know they don't have to sell it to me but if they didn't I'd never darken their door again.

[THE_ROE_SLINGER]

 I bet you he wished he honored the price now...

[dennisK]

What would I have done?

Asked for the rod @ the price as marked.

I know they don't have to sell it to me but if they didn't I'd never darken their door again.

What if it was not a clerk who mistakenly put the price tag on.

But was in fact a customer playing switch the tag and chickened out?

You never said whether the clerk at the tackle shop admitted it was a mistake on the store's part.

If it was not any member of the staff who changed the price it would seem logical that a customer did it.

Did the actual tag say Sage 3106CP AND include the reduced price of $259 - all on one actual tag?

[Steelhead King]

As a retail clerk at a tackle store, we run into that sort of problems often... The way we deal with the problem, most of the time its all depended on the customer's attitude. If he/she being an A-hole about it and pushing the button... Thats all we can do is to ask them to buy that product else where..  But If they being nice, we will try to find the best solution for this.. Even we don't offer that ticket price, we will still do our best to give them a super deal to make both parties happy...   

[troutbreath]

I don't think you would have bankrupt that store by getting it for half price. It's like a seal taking your salmon off your line the way they treated you.

[Sam Salmon]

Going back and rereading the OP there's also the question of service-or more accurately lack thereof-from the shop owner.

I know the place and have been treated like a poor relative @ a funeral too many times to spend a dime there ever again.

[Rodney]

Hullo everyone, good discussion, but the thread has been cleaned slightly. I've taken out the shop in question. Since the discussion is taking place on a public forum, where there maybe hundreds if not thousands of readers browsing, I do not wish the business to be damaged due to it (even though you're not an advertiser ). My apology to the store owner for not getting on top of this sooner due to the festive time of the year. I am also not implying that it is RVP's intention to damage the shop's reputation, he is simply asking about a scenario that can easily take place at any store. The last couple of posts of this thread were deleted because it was starting to tamper the shop's reputation as well as its private matters. The thread will remain open, so please continue participating in a respectful manner. Thank you.

[RVT]

Good call Rod. I could have made this a "what if" scenario. I don't want to hurt the store, as I stated I have been for the most part happy with the service I have received there.BUT, I am still really P.O.'d that this store owner could tell a 14 year old kid that he "learned a valuable life lesson about inferior products". A comment like that could have driven him straight off the river and into the streets, or the mall.Fortunately, he is a lot stronger and smarter kid than that. People on the street, or the Internet don't make a store's reputation, the store does.

[James]

What the price tag says , it what the customer should be paying . I feel it is the responsibility of the shop owner/staff to ensure that there inventory is acurate and not tampered with .

Price tag switching is something that happens , but there are easy ways to ensure that it does affect the customer .

I would have argued with the shop until there was a reasonable solution figured out . Such as a different discount or store credit or something .