R, you mentioned one boat's name and three other unamed guidedboats. That in my opinion is unfair as all of them were equally at fault, so one shouldn't be singled out while the other ones remained unidentified. Secondly, not trying to suggest that your claim is not credible, but as the old saying, there are always two sides of the story.
Situations such as this is best dealed with privately. A better approach would be to send the guiding company an email with the complaint, so he or his employees are aware of their actions and hopefully changes would be made in the future.
Business owners can attempt to do everything right but it always takes one screw-up to receive bad publicity. I don't intend to have the discussion forum as a tool to generate it for my peers in the industry.
Just to give you an example, someone mistakened my website as someone else's when she had a bad experienced dealing with the other site's owner over the phone. She proceeded to email me and informed that she had decided to tell others in the industry not to deal with my website anymore. I quickly corrected her and had it sorted out before it spread like a wild fire.