Thanx Bently, thats probably what I will do. Unfortunately the main man at Islander is away until the 20th and I had to deal with someone else. He origionally did tell me he would hand pick one for me but in the mean time these other guys told me it was just a bearing issue so I assumed I would be getting back a perfect reel but that is not the case. I can't believe they would even let that go off the line, quite dissapointing.
Wait it out, talk to the "main man" and get a new one, and be sure that both of you see it work perfectly before you leave with it.