do you remember Fly Fishing Magician mentioning in another thread about paying attention to the Gland Cap on the Lamson reels because it does have a tendency to pop loose
Here is what he said -
My other reel for my switch rod is a Lamson Guru 3.5. I like the Lamsons, and the price for a Guru will be around the $250 range which will be in the upper range of the OP's budget. Stratocaster has a Lamson Konic for his 6 wt switch rod, and I know he likes it. The Konic will be less expensive than the Guru. I would give the Lamson Guru a thumbs up. Fully machined, and saltwater protected. The Konic is not machined (it's casted), but it is saltwater protected as well. The only thing I found is you have to periodically check the "gland cap" inside the reel. Both Stratocaster and I had an unpleasant experience of our spools falling out because the gland cap became loose over time. Now I just check the cap and ensure it is screwed in "tight by hand pressure" every time before I use the reel, and have had no issues. Lamsons also carry a lifetime warranty, and I found their customer service to be quite good (they sent me a new gland cap, no questions asked, for my Velocity). I also like the look of the Lamsons. Modern reels with a classic look and feel...
Im pretty sure you were a part of thread I pulled this from (not 100% sure) and would have been good for you to remember this bit of info when you went ahead and bought a reel knowing it could have this minor issue
as long as you haven't lost any parts then you should be able to fix it yourself. If not then take it into Michael & Young. they sell the reels and should know how to do repairs on them.